In a world where it seems we continually measure everything else, understanding human performance continues to elude most organizations. BoxScore is the missing real-time feedback loop for people and organizations who want to be their best.Try BoxScore
BoxScore's unique scoring system is based on a 2-question matrix: one qualitative question and one quantitative question.
Want to ask more than two questions?
Our research has proven that the longer the Feedback , the higher the likelihood that only disgruntled customers will submit it. This leads to skewed data and less insights. One of the simple values of our approach is that we consistently receive a high number of actual responses. More responses with less questions is more reliable data than having more questions with fewer responses.
BoxScore can be used to measure your customer's satisfaction with a single person or with a service that your company fulfilled using a team of multiple people.
After collecting feedback, any 5-star responses can be automatically redirected to your preferred online review page to request a public review (and lower scored feedback is not prompted for such a next-step).
We have your Feedback Request ready to send, just create a password to complete your account set-up and you can start gathering feedback now.
Start sending professional, simple-to-use email or SMS feedback requests immediately. Try BoxScore for free for 14 days. Then check out our easy and inexpensive pricing here.
BoxScore is not a survey. Two well-designed questions (using our
The secret of BoxScore is in crafting just the right 2 questions which capture the essence of the customer or colleague interaction you’re evaluating.
Focus Question #1 on a key element of the interaction that feels Quantitative or objective (e.g., how well did Chris resolve the problem you reported?). Focus Question #2 on a more Qualitative or experiential aspect of this personal encounter (e.g., how polite and professional was Chris?).
These Quan-Qual scores, when displayed on your BoxScore dashboard, paint a remarkably clear picture of that customer event. Charted over time, performance and satisfaction trends quickly emerge. Use our starter questions to get going - or design your own! method) allow your customers — in about 30 seconds — to provide the real-time stream of essential data you need to optimize the performance of your people and your organization.
Intuitive, visual displays allow you to see your staff, team or organizational performance at glance. Immediate scoring confirmations provide early warning of any customer concerns.